FAQ's

  1. Do I need an account to shop on Blaza?

Yes, simply register within 1 minute or login with your Facebook account to create a profile.

 

  1. How do I place an order?

Shopping on Blaza is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Buy Now' to add a product to your cart
  • Click on 'VIEW CART and CHECKOUT' in the pop up
  • Click on 'Cart' in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us “HERE” a few hours after your order placement.

 

  1. How do I cancel my order?

You can cancel your order by ​contacting our Customer Service “HERE”.

 

  1. How do I pay on Blaza?

You can choose from the following different payment methods available on Blaza:

  • Pay on Delivery (Pay via POS or Cash)
  • VukaPay
  • Credit/Debit Card

You can find the payment methods during the final step of checkout in detail.

 

  1. Are all products on Blaza original and genuine?
     

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Blaza.

Please contact us “HERE” if you think a product listed on our website does not meet these standards.

  1. Will I receive all the items in my order at once?

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

 

  1. How can I return my product?

Step 1: Log your return request

  • Create an online return yourself. Click “HERE” to learn how.
  • Go to “CONTACT US” and complete the form.

Step 2: Pack your product

  • All items must be returned in their original packaging.
  • Include all tags, accessories or gifts you received.

Step 3: Return your product

  • If you requested a pickup, we will contact you to arrange a pickup time.
  • If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

 

 

  1. Are there any hidden costs or charges if I order from Blaza?

All costs are 100% visible at the end of the checkout process, there are no hidden costs or charges when you order from Blaza.

 

  1. Do I have to pay shipping fee to get my product?

As per Blaza shipping fee policy, you can enjoy free shipping for certain stipulated items. You will have to pay shipping fees based on your location. For more information on shipping, please click “HERE”

 

  1. What are the conditions for returning goods?

Products can be returned only during the 7 days following the delivery. Please click “HERE” for more information on returns.